Terms & Conditions ‘Construction Services'

 

Its About You Ltd (IAY) in association with Notable Homes Ltd.  We only provide you or your company with the Construction Services contract and give you or your company as members of IAY the opportunity to obtain the contracts for construction works to be done via IAY only.  IAY will take 1.5% of the total contract amount monies gained for the first year (for example, we take 12 monthly consecutive payments of 1.5% of the total contract monies.  What this means for instance, if the contract amount agreed or gains is £20,000 you pay us £300 upfront or pay monthly £25 of the contract provided by IAY. 

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You can pay this 1.5% amount of the total contract monies 12 Monthly payments in total upfront or pay by monthly instalment via direct debit.  When you or your company obtain the contract by us If you agree to making the payment upfront or via monthly direct debit instalments.  

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After you or your company have received the contract it is you or your company’s responsibility to secure an agreement for jobs to be carried out by you or your company, and obtain any insurances, pay your taxes to the relevant authority, and adhering to the relevant laws accordingly.  Please sign to this agreement by copying the agreement pasting it in the Contact Us page press Click here. Or send the signed agreement document to us via email admin@itsaboutyoo.com

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Terms and Conditions - Construction workers, Engineers and Plumbers

 

You have the right to enter into this agreement as the owner or lawful occupier of the premises in which the request for services of Notable Properties Ltd is made to us. When entering into this agreement and requesting our services, you are confirming that you have the right to allow us to enter and alter the premises in which the services are requested be carried out, should it be found that you do not have the right to do so – you hereby indemnify us against all expenses and costs that may arise due to us carrying out any services at your request. If you are contacting us on behalf of another person or will not be present when the services are carried out, you undertake that you recognise that your agreement is with us and as such, you will remain liable for any services carried out. This means that the card that you use to carry out the initial booking shall be charged accordingly upon the completion of the services should we be unable to recuperate the remaining cost on site of the premises. If you are a landlord for example, the person on the premises who allows access to our Construction workers, Engineers plumbers shall be reasonably considered by us to have the authority to sign any applicable invoices for our services.

 

We cannot always accept requests for services.  When you make an enquiry to request a service from us either via telephone or online, we cannot always accept the request. We reserve the right the reject or decline requests for services due to supply shortages within your area, lack of availability of Engineers plumbers or other reasons that are beyond our control. We will always make you aware as soon as possible if we are unable to carry out any requested services and for this benefit, you will not be charged.

 

All of our express (4-hour response) or same day services are subject to availability and are charged at a premium rate. When possible, we will always attempt to accept requests for services of an urgent nature, however this is not always possible. When this is possible, these services will always be subject to a premium charge which we will always make clear to you prior to the commencement of the service.

 

1. Authorization and Indemnification:

By entering into an agreement with Notable Properties, you confirm that you are the owner or lawful occupier of the premises where the requested services will be performed. You acknowledge that you have the right to grant us access and make alterations to the premises. In the event that you lack the necessary authorization, you agree to indemnify us against any expenses or costs incurred. If you are representing another person or will not be present during the service, you accept liability for the services rendered, and the card used for booking will be charged accordingly if the remaining cost cannot be collected on-site. As a landlord, we consider the person granting access to our engineers as authorized to sign applicable invoices.

 

1. Service Request Acceptance: We reserve the right to decline service requests due to supply shortages, engineer unavailability, or circumstances beyond our control. If we are unable to carry out a requested service, we will promptly inform you, and no charges will be incurred.

 

1. Express and Same Day Services: Our express (4-hour response) or same day services are subject to availability and are charged at a premium rate. While we strive to accommodate urgent service requests, availability cannot be guaranteed. The premium charge associated with these services will be communicated to you before the service begins.

 

4.     Booking and Pre-Authorization:

When you make a service booking, we place a pre-authorization hold on your card, equivalent to one hour's minimum labour charge or a Booking Fee. We will inform you via email that this charge is pre-authorized. This confirms the formation of a contract between you and us. The balance on completion of the job will be deducted, taking this pre-authorized charge into account. If you choose not to proceed with further services after the first hour or if our engineer is unable to access your premises for any reason, you will be charged the minimum charge as the engineer may have already allocated time for your request.

 

5.     Refunds and Rescheduling: Refunds or rescheduling of bookings will incur a charge unless cancelled or rescheduled more than 24 hours in advance. The Booking Fee is fully refundable if the cancellation or rescheduling occurs more than 24 hours before the scheduled booking time. For emergency or same-day bookings, the Booking Fee is non-refundable. Rescheduling is allowed with at least 24 hours' notice in advance.

 

6.     Booking Fee and Additional Charges:

A Booking Fee is charged for all booked and accepted jobs. Beyond this fee, if an engineer or plumber performs services for longer than the first hour, subsequent labour charges will be calculated in half-hour increments. We strive to communicate our charges clearly through our confirmation email or verbal communication with our sales agents/admin team. Additional charges, such as parking fees (congestion fees or parking tickets), will be included in your final invoice. The engineer will collect your signature on their Personal Digital Assistant Device (PDA) or other to confirm the hours worked. If you fail to provide a signature, the engineer will sign on your behalf, and you will remain liable for all fees incurred until the completion of services or applicable fees for the work completed, including any parts.

Please refer to our rates for a comprehensive list of charges.

By engaging our services, you agree to abide by these terms and conditions.

 

7.      Failure to Provide Access:

If you book a job with us and we are unable to enter the premises for any reason, such as your absence or failure to provide access, the one-hour Booking Fee will be charged for the engineer's time. If you choose to reschedule the appointment, an additional Booking Fee will be required to reserve the job once again.

 

1. Time Tracking and Charges:

Our engineers will track the time spent at your premises to the nearest 5 minutes using Personal Digital Assistant (PDA) devices. Labour charges will be billed accordingly to your payment card. Your signature confirms acceptance of the charges. In the event that you do not provide a signature, our engineers will sign on your behalf, and you will remain liable for all fees accumulated until the completion of our services, including any parts.

 

1. Additional Parts and Materials:

Our hourly charges only cover labour. Specialist parts or materials are subject to separate charges as quoted to you. We do not price match on this basis.

 

1. Travel Costs: We do not charge travel costs for our engineers or plumbers unless they are requested to visit a supplier on your behalf on the same day. In such cases, the engineer's time will be subject to our hourly charge.

 

1. Specialist Orders and Deposits: A minimum upfront deposit of 50% will be charged for parts, products, or materials specially ordered for you. The remaining 50% fee becomes payable upon ordering. You are responsible for the full payment as quoted by our engineers for these parts. If we are unable to return any parts ordered on your behalf, you remain liable for the associated fees.

 

1. Warranty:

All new installations by our engineers plumbers come with a 12-month parts and labour warranty or according to the manufacturers guaranteed warranty. This warranty does not cover third-party products and remains discretionary.  It may be revoked if our engineers' plumber’s recommendations are not followed, if third parties work on top of our existing work, or if breaches of warranty terms are identified.  Charges, including the Booking Fee, will apply if warranty-based repairs or services are requested and evidence suggests a breach of warranty terms.  Additional warranties on parts, materials, and products may be offered at our discretion if bought from us. Our warranty does not cover factors beyond our control, such as acts of God, fires, third-party damage, and weather-related damage.  Please note that manufacturer warranties for specific parts or products must be addressed directly with the respective manufacturers.

By engaging our services, you agree to abide by these terms and conditions.

 

13.   All our estimations and fixed-fee quotations expire after 28 days. All quotations given by us to you will automatically expire 28 days after they are issued. After this point if you fail to accept a quotation within 28 days and you’d like to engage us, you will need to obtain a new quotation and we cannot guarantee that this will be the same or a similar price. 

14.  We reserve the right to increase your estimation by prior to any services being carried out by our Engineers.

This may be because of factors beyond our reasonable control such as unanticipated costs pertaining to labour, unexpected equipment hires, additional materials and resources we were unaware of. If you are unhappy with this and would like to cancel your contract with us, you are entitled to do so prior to the commencement of services being carried out.

15.  If you request for us to stop working part way through a service, you shall be liable for the service delivered up until that point. 

If for any reason you would like to stop receiving our services before they are completed, you must make the Engineer on site aware as soon as possible. In the case of an hourly fee service, you will be charged in accordance with the time spent so far (subject to the terms of this agreement). If your service is a fixed fee, we will charge you on the basis of the work carried out thus far.

 

16.  If your requested service is an urgent or break down service it will be calculated on an hourly basis.

Breakdown or urgent services are calculated on an hourly basis in consideration of our quoted hourly rate which is dependent on the urgency of the service. Upon the end of the Engineers or plumbers services, they will collect your signature on their Personal Digital Assistant Device to confirm the hours taken in respect to the labour performed by them in your premises. All additional or ancillary services, parts or equipment shall be calculated separately via a further estimation when possible.

 

17.  We cannot be held liable for any damage to your property during investigative work.

Where there is no clear reason as to why a particular part is defective at your premises, you may opt for our investigative and diagnostic services. You understand that this service may be subject to damage incurred to your premises whilst investigating at your premises to subsequently repair the fault, this is inclusive of without limitation the removal of bathroom suites, panels or furniture, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles), internal and external walls where pipework has or must be routed and this can be for any plumbing, gas or drain related work. For similar reasons, we may also cause damage to wallpaper, paint, tiles, carpet and furniture during the course of investigation and restoration or repair services. Provided that, we always make this risk clear to you and you still choose to proceed with our services; we cannot be liable to you for damage (that was foreseeable by you) caused by us in delivering our services at your request. This means we will not remedy, repair or otherwise make good on any damage caused as this service is carried out at your own risk.

 

18.  You must ensure that you take adequate steps to protect your personal possessions and furnishings prior to us carrying out our services.

It is your responsibility to take all reasonable steps in order to protect soft furnishings, furniture, fixtures and fittings prior to you engaging us in your services. We will make reasonable efforts to not cause any damage however, your possessions are left at your own risk and discretion, and it is recommended, that all items capable of incurring incidental damage in the space in which our Engineers plumbers have been enlisted are removed or otherwise covered as we are unable to accept any liability for any damage caused to these.

 

19.  All quotations given to you ahead of any services are subject to variation after our Engineers or plumbers have been given the opportunity to assess the work in-person.

Where possible, our Engineers will endeavour to provide you with a quotation of the services to be carried out. This estimation is by no means a fixed fee and instead, is on the basis of the minimum costs based on your description of the anticipated services. It is contingent on all the information provided by your visual inspection being correct. As such, we will not be held liable for additional charges incurred due to incorrect, incomplete or erroneous details being provided to us by you.

 

20. Waste Disposal:

We strive to maintain respect for your premises; however, we regret that we are unable to dispose of any waste generated during our service, including old parts, packaging, or other related waste materials.

 

21. Frozen Blockages:

Please note that we cannot guarantee the effectiveness of our services in unclogging frozen pipes or drainage systems. When you request our blockage service in cold climates, you assume the associated risks, and we cannot be held liable for any fractures in frozen pipes or drainage systems. We will inform you of these risks, and your decision to proceed with the service indicates your acceptance of these risks.

 

22. Unclogging Services:

Our objective is to make reasonable efforts to unclog or unblock any pipes within our blockage services. However, due to the unpredictable nature of blockages, we cannot guarantee specific results. Additionally, we cannot ensure that your waste and drainage systems will remain free of future blockages beyond the duration of our service.

 

23. Payment Terms:

A 50% upfront payment is required upon booking any additional works. This payment will be held as a pre-authorized charge by your bank or building society. If the anticipated works commence seven days after the initial booking, we may hold up to 100% of the funds as a pre-authorized charge. The charge will be deducted from your bank account upon completion of the works. In the event of a cancellation prior to work commencement, a refund will be issued based on the terms of this agreement.

 

24. Value Added Tax (VAT):

Our services are subject to VAT at the prevailing rate. If the rate of VAT changes between your order date and the date of service, we will adjust the VAT rate accordingly, unless you have already made full payment before the change in VAT rate takes effect.

 

25. Late Payment Interest: In the event of non-payment, we reserve the right to charge interest on the overdue amount at a rate of 8% per year above the Bank of England base rate. This interest accrues daily from the due date until the actual payment date, whether before or after legal action. You are responsible for paying this interest along with any overdue amount.

 

26. Delays Outside Our Control: If the supply of our service is delayed due to factors beyond our control, such as traffic delays or third-party failures, we will promptly notify you and take necessary measures to minimize the delay. While we will not compensate you for such delays, if the delay is substantial, you have the option to contact our Admin/Customer Service Team to terminate the contract and receive a refund for any pre-paid, yet unreceived, services, minus reasonable costs incurred.

 

27. Right to Cancel: For most services purchased online, over the telephone, or on your doorstep, you have a 14-day window after order confirmation to exercise your right to cancel. However, please note that this right is forfeited once a service is completed, and you will be responsible for payment up to the point of cancellation, including our Booking Fee. Additionally, same-day or urgent services cannot be cancelled as our Engineers plumbers would have made necessary arrangements, and cancellations under these circumstances will be subject to our Booking Fee.

 

28. Cancellation Procedure: If you wish to cancel a booked service, please provide us with at least 24 hours' notice. You can contact our Admin Team, fill out our online cancellation form via contact us.  We will initiate your refund promptly and within 14 days of receiving your cancellation request. Refunds will be processed using the original payment method, and no fees will be charged for the refund.

 

29. Service Complaints: If you believe there is an issue with the service provided, please contact our Customer Service Team. Whenever possible, our Engineers will take photographic evidence of the completed services. If you feel that our service was inadequate, please provide us with photographic evidence and a detailed description of your complaint. We will investigate the matter (subject to Term 13) and strive to rectify the situation. If, upon investigation, we find that our services were carried out with due care and skill, you will be responsible for our charges based on our hourly rate.  Please refer to our rate schedule for applicable charges. You also have several options available for resolving disputes with us.

Summary of Key Legal Rights: Under the Consumer Rights Act 2015, if the product is a service (such as the installation of a gas appliance), you have the following rights: • You can request that we repeat or rectify the service if it was not carried out with reasonable care and skill, or receive a partial refund if we are unable to fix the issue. • If no upfront price was agreed upon, the amount you are asked to pay must be reasonable. • If no specific timeframe was agreed upon, the service must be completed within a reasonable time.

30. Changes to the Service:

We reserve the right to make changes to the services we provide in order to comply with relevant laws and regulatory requirements or to make minor technical adjustments and improvements that do not affect your use of the service.

 

31. Suspension of Services:

We may temporarily suspend the supply of services to address technical problems, make minor technical changes, update the service to comply with laws and regulations, or make changes to enhance the service.

 

32. Withdrawal of Services:

We have the right to stop providing a service. In such cases, we will notify you promptly and refund any prepaid amounts for services that will not be provided.

 

33. Termination of Contract: We can terminate our contract with you for a service and seek compensation if you fail to make payment within the specified timeframe or fail to provide us with the necessary information, cooperation, or access required to deliver the service (e.g., correct contact details or premises address).

 

34. Limitation of Liability:

We are responsible for any losses you incur as a result of breaching this contract, except in the following circumstances: • The loss was unforeseeable and not obvious at the time of entering into the contract. • The loss was caused by events beyond our control, as explained in the section "We're not responsible for delays outside our control." • The loss could have been avoided by taking reasonable action or following our instructions. • Including the loss is a business-related loss incurred in the course of your trade, business, craft, or profession.

 

35. Liability for Business Losses:

 If you are a consumer, our services are provided for domestic and private use. If you use our services for any commercial, business, or resale purpose, our liability to you will be limited as outlined below.

 

36. Liability for Business Customers: Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982; or (d) any matter that would be unlawful for us to exclude or limit liability.

Except as expressly stated in these terms and conditions, all implied terms under the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 are excluded.  We are not liable for any loss of profit or indirect or consequential loss arising from any contract between us.  Our total liability for all other losses arising from any contract between us is limited to the total amount paid by you for the services under that contract.

37. Privacy Notice:

The use of your personal data is governed by our Privacy Notice, which explains how we collect and process your personal information.

 

38. Dispute Resolution Options:

Complaints Policy:  Our Admin or Customer Service Team is dedicated to resolving any issues or complaints you may have regarding our services. Please refer to our Complaints Policy for detailed information on how to file a complaint. Complaints can be submitted via email to admin@notableproperties.co.uk  We aim to respond to all complaints within 10 working days.

Legal Remedies: You have the option to bring any claims against us in the English Law and English Arbitration courts if you reside in England, Wales, Scotland, or Northern Ireland, if you live outside of England, you can bring claims against us through the English Arbitration procedure of England.  We also retain the right to claim against you in the courts of the country in which you reside.

1. Damage Complaints: If you believe that our Engineers plumbers have caused damage to your premises, please contact us immediately with a written description and supporting photographic evidence. We require the opportunity to investigate the damage in person, and it is essential that you allow us access to your premises for this purpose. Failure to provide us with the opportunity to investigate may limit our liability.  Any call-outs that are found to be not caused by our Engineers plumbers will be chargeable at our regular hourly rates, including a minimum of one hour's Booking Fee. Please refer to our rates for detailed information.

 

1. Responsibility for Property Damage:

Subject to the terms outlined in this agreement especially sections 17,19, 20 and 21 and, we are not responsible for any damage suffered by a part of your premises if the damage is a result of pre-existing defects or weaknesses in that particular area. This includes damage that occurred prior to our Engineers plumbers entering your premises or damage caused by factors beyond our control.

 

1. Transfer of Contract and Third-Party Rights:

We have the right to transfer our contract with you to another organization, which will then become responsible for providing the service.  If we plan to transfer the contract, we will notify you in advance.  If you are unhappy with the transfer, you have the option to contact our Admin or Customer Service Team within seven days of receiving the notification to terminate the contract.  In such cases, we will refund any payments you have made in advance for services not yet provided. This contract is strictly between you and us, and no other party can enforce its terms or make changes to it on behalf of either party.

48. Invalidation of Terms:

If any term of this contract is deemed
unlawful or invalid by a court or other authority, the remaining terms will still apply and remain in full force.

 

49. Enforcement:

We reserve the right to enforce this contract even if we
delay in doing so initially.  Our decision not to immediately pursue certain actions or breaches of the contract does not waive our right to take action at a later time.

 

50. Terms for Website Usage: Product Variation:

Please note that product images on our website are for illustrative purposes only, and the actual products may vary slightly. While we have taken every effort to display colours accurately if this is displayed, we cannot guarantee that the colours shown on your device's display will precisely match the actual product colours.

51. Intellectual Property Rights:

All intellectual property rights in our website and the material published on it are owned by us or licensed to us. These works are protected by copyright laws and treaties worldwide, and all rights are reserved.

 

52. Information Accuracy: The content on our website is provided for general information purposes and should not be relied upon as professional advice. Before taking any action based on the content, it is advisable to seek professional or specialist advice. We make no representations, warranties, or guarantees regarding the accuracy, completeness, or timeliness of the content on our site.

 

53. External Links: Our website may contain links to third-party websites or resources. These links are provided for informational purposes only, and we do not endorse or take responsibility for the content or information obtained from these linked websites.  We have no control over the contents of these external sites or resources.

For further information or enquiries, please contact us at: admin@notableproperties.co.uk

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